Frequently Asked Questions
Expert advice on technical gear, shipping, and our commitment to performance.
How do I determine the correct size for technical outerwear?
Arc'teryx products are designed with specific fits ranging from 'Trim' to 'Relaxed'. We recommend consulting our detailed Sizing Chart and Fit Guide on each product page to ensure optimal layering and range of motion.
What is the Arc'teryx Limited Warranty policy?
We stand behind our craftsmanship. Our Limited Warranty covers defects in materials and workmanship for the practical lifetime of the product. Damage due to wear and tear or improper care may be repaired for a reasonable charge.
How should I wash and maintain my GORE-TEX jacket?
Regular washing actually extends the life of GORE-TEX. Machine wash in warm water with a technical detergent, rinse twice, and tumble dry on medium heat for 40 minutes to reactivate the Durable Water Repellent (DWR) coating.
What are your shipping options and estimated delivery times?
We offer standard and express shipping globally. Standard shipping typically takes 3-5 business days, while express shipping arrives within 1-2 business days. Tracking information is provided via email once the order departs our facility.
What is your return policy for online orders?
If you are not satisfied with your purchase, you can return items in new, unworn condition with original tags within 30 days of purchase for a full refund. Returns are processed through our online portal.
Does Arc'teryx offer a repair service for damaged gear?
Yes, through our ReBIRD™ program, we prioritize repair over replacement to reduce environmental impact. You can submit a service request online to have our technicians assess your gear for professional repair.